List of Speakers Include:

  • Noel P. Paraso
    VP Service Center Network and Manila Center Finance Lead
    Shell Shared Service Center
  • Kristina Beckendorf
    Managing Director
    Maersk Global Service Centres (Phils) Ltd
  • Chris-J Sullivan
    CEO
    Deutsche Knowledge Services
  • Yazdi Bagli
    Associate Director
    Payments and Banking Services Procte r&Gamble Asia
  • Linda Castro
    Head of Shared Services
    Jollibee Worldwide Services
  • Kee Teek Hong
    Vice President & General Manager
    Chevron Holdings Inc
  • Albert Alipao
    Chief Shared Services Officer
    Sunlife Manila Shared Services Center

Driving growth through effective workforce management, successful scope expansion and value-added services delivery

Is your Shared Service Centre looking to achieve any of the following in 2011?

  • Boosting the strategic value of services by pushing beyond transactional process delivery?
  • Broadening the geographic scope of your customer-base?
  • Finding innovative workforce initiatives to keep attrition rates healthy and attract top talent?

If you answered yes to any of the above, read on…

100% case studies, 18+ Speakers, 2 day focused conference, Full day workshops, THE ONLY event to specifically cater for Shared Services and BPO practitioners in the Philippines

Captives and outsourcing units in the Philippines have emerged as strong offshore delivery vehicles for business. However, in such fast-paced competitive labor market, many of the centers face daunting internal and external challenges: workforce issues, scope expansion along with process improvement, and value creation. How is your Shared Services Centre (SSC) shaping up to stay ahead of the curve, and keep generating further cost-savings and business value? Or, if you haven’t set up your local centre yet, what’s your strategy to transfer your back office functions?

Top 3 Reasons Why You Must Attend:

  • Exclusive and first to feature! Real issues, strategies and solutions shared by business buyers and centre practitioners
  • Don't miss 20+ case studies from the real world-class captives
  • Improved! Detailed presentations to evaluate latest trends in main areas: Scope expansion, workforce enhancement and value creation

Join us and get armed with field-tested strategies to:

  • Deploy innovative recruitment tactics to ensure a skilled, competent and effective workforce in a competitive market
  • Examine and assess the right delivery model to align with your business strategies globally, regionally and locally
  • Encode process centric change management into the DNA of an SSC
  • Lay the foundation for successful transformation
  • Develop robust customer engagement model to enhance the quality of your services
  • Adopt world-class process efficiency measurement through effective benchmarking
  • Get the coin right side up: identifying the danger signs of a failing shared services operation
  • Join double session on Continuous Improvement through Process Excellence

Shared Services & Outsourcing Network (SSON)

About the Shared Services & Outsourcing Network (SSON)

The Shared Services & Outsourcing Network (SSON) is the largest and most established global community of over global community of shared services and outsourcing professionals with a presence in over 95 countries. We provide the roof under which key industry experts and organizations share their experience, knowledge and tools, and your practitioner peers connect with other all over the world, face to face and online.

SSON focuses on developing its members through providing face to face training, tools, and networking opportunities in major cities around the world, including: New York, London, Singapore, Stockholm, Sao Paulo, Sydney, Berlin and Dubai. ...find out more »


Just Announced

Shared Services & Outsourcing Network (SSON) announces new innovative best practice research solution “SSON Collaborative Research, Powered by Peeriosity”

SSON are proud to announce a new business venture, “SSON Collaborative Research, Powered by Peeriosity” (http://www.ssoncollaborative.com/), an innovative solution for researching and evaluating best practices.

Organized around the interests of our members, advanced communications and networking techniques used within the SSON Collaborative Research environment ensure a knowledgebase is created through member interactions with the natural outcome of leading companies collaborating on the most pressing common issues they face.

To create SSON Collaborative Research, SSON is partnering with Peeriosity, a company whose founders worked with the Corporate Executive Board to create the CEB professional research community for Shared Services, the Shared Services Roundtable.

According to Mike Hostetler, Peeriosity’s co-founder, “Our experience with Corporate Executive Board allowed us to move from small communities to providing research services on a much larger scale. The Peeriosity design is radically different – we don’t just identify leading practices, we match you up with leading practitioners, so members can benefit from the full story, not just summarized highlights, in an environment that is closed to vendors and consultants."

SSON research partner Horses for Sources' CEO Phil Fersht comments, "The SSON Collaborative Research solution gives SSON peer networking capabilities that will elevate knowledge-sharing experiences between practitioners to a new level unrivalled in the industry. It's vital for operations leaders to be able to share their experiences in an environment of learning and confidentiality and I believe this is the platform to make this happen. HfS is excited by the launch of this new collaborative solution."...read more


SSON MembershipSSON Membership

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  • Our associate members receive our regular weekly Gateway e-newsletter PLUS the option to choose from 4 specialist, monthly e-alerts.
  • Our associate members also have access to online articles, interviews, presentations, podcasts, videos and our dedicated job board.
  • And best part is it's FREE!

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Premium Membership ($149.99)

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An annual SSON Premium Membership Includes:

  • 12 month access to Premium digital content which covers best practice case studies, strategies, lessons learned, member profiles, interviews, roundtables, legislative reviews and much, much more.
  • Access to the entire backlog of Shared Services News Magazine.
  • Discounts on any of our 35 shared services conferences around the world
  • Regular weekly and monthly e-newsletters
  • 1 FREE job posting
  • Networking via our Q&A Forum and blogs
  • Extensive archives, recent white papers and industry reports
  • Constantly updated shared services and outsourcing news, interviews and features from our global community and dedicated editors
BECOME A PREMIUM MEMBER TODAY »»
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